If you have an extended health care plan through work or personal insurance, you may be able to use it for services like physiotherapy, chiropractic care, massage therapy, acupuncture, and more. We help you understand what’s typically needed for claims, offer direct billing when available, and make sure you know any remaining balance before treatment starts.
Direct billing where available • Clear coverage expectations • Receipts provided • Richmond Hill & North York
Extended health plans help cover services that aren’t typically paid by OHIP. Coverage depends on your specific policy (percent covered, annual maximums, per-visit limits, deductibles, and whether a referral is required).
Direct billing (when available) means we submit the claim electronically to your insurer. If your plan covers only part of the visit (for example 80%), you pay the remaining balance and receive a receipt for your
Your first appointment is designed to make your care plan and insurance process simple.
We match you with the right service (physio, chiro, massage, acupuncture) based on your goals and symptoms.
Bring your insurance card or plan details (provider name + policy number + member ID). If direct billing isn’t available for your plan, we’ll provide the receipt you need to submit the claim yourself.
Your clinician assesses your condition and builds a plan with clear milestones. We focus on functional outcomes—not just short-term relief.
Meet our team here: Our Team.
Coverage varies by plan, but extended benefits often include paramedical services such as:
Most plan issues come down to limits—not the service itself. Here’s what matters:
Two-plan coverage (Coordination of Benefits):
If you and your spouse/parent have coverage, plans may coordinate so the combined reimbursement can be up to 100% of the claim (but not more than the total cost).
Before your first visit, ask your insurer these 6 questions (or we can help you figure out what to ask):
On-site parking is available. If you’d like the easiest entrance/parking route, call us and we’ll guide you.
Direct billing may be available for many extended health plans. Coverage varies by insurer and plan—if direct billing isn’t available, we provide receipts for reimbursement.
Direct billing where available
We submit e-claims to many insurers when your plan supports it.
You’ll know your expected balance before treatment.
No surprises on limits
We help you understand annual max, per-visit caps, and “customary” limits. This prevents the common “why didn’t my plan cover it?” frustration.
Receipts provided for claims
If you pay any portion, you receive the proper receipt for reimbursement.
Fast, clean paperwork—no chasing documents.
Right service, right plan
We guide you to the most appropriate care path (physio/chiro/massage/acupuncture).
That helps you use benefits efficiently and improves outcomes.
Milestone-based care (not endless visits)
Your plan is built around functional milestones (sleep, walking, lifting, work tolerance).
We adjust early if progress slows.
Two locations, one standard of care
Book in Richmond Hill or North York—same approach and documentation quality.
Choose what fits your commute and schedule.
It’s private insurance (often through work) that helps pay for health services not covered by OHIP, such as physiotherapy, chiro, massage, acupuncture, and more.
We can direct bill when your insurer supports e-claims. If there’s a remaining balance (deductible/co-insurance), you pay that portion and receive a receipt.
Not always. Many plans have per-visit caps or “customary” limits even when they advertise 100% coverage, so reimbursement can be less than expected.
Some plans require a referral for reimbursement even if the service itself doesn’t require one to book. Check your policy—if needed, we’ll tell you what to ask.
Insurer name + policy number + member ID (and sometimes your date of birth). Bring your insurance card or plan details.
Often yes. Plans can coordinate so the combined reimbursement is up to 100% of the claim total (not more).
Many plans have annual maximums that reset each calendar year. If you’re unsure, check your insurer portal or benefits booklet.
That’s common. We’ll tell you the expected remaining balance before treatment, and you’ll get receipts for any portion you pay.
Use the link below to book. We’ll help you choose the right service, confirm what’s typically needed for claims, and create a plan focused on measurable progress.
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