Privacy Policy
Privacy Policy | Toronto Wellness & Physio Center
Effective Date: January 29, 2026
Introduction
Toronto Wellness & Physio Center (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our clinic services. We follow applicable Canadian privacy requirements, including (where applicable) the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
Information We Collect
Personal information you provide
Depending on how you interact with us, we may collect:
- Name and contact details (phone number, email, address)
- Date of birth and other identifiers (when needed for care, billing, or insurance)
- Health and clinical information (medical history, symptoms, assessments, diagnoses, treatment plans, progress notes)
- Appointment details and communications (messages, call notes, emails, forms you submit)
- Billing and payment details (invoices, receipts, payment confirmations)
- Insurance details (policy information, claim details, adjuster/employer information when relevant)
Website and device information (usage data)
When you browse our website, we may collect:
- IP address
- Browser type/version and device information
- Pages visited and time spent on pages
- Referring/exit pages
- Cookies or similar technologies (see “Cookies and Analytics”)
How We Use Your Information
We use your information for purposes such as:
- Providing care and services (booking, assessments, treatment, follow-ups, continuity of care)
- Managing patient records and documenting clinical services
- Communicating with you (appointment confirmations, reminders, care-related information, responding to inquiries)
- Administrative operations (billing, payments, receipts, insurance claims, audits, quality improvement, training where permitted)
- Improving our website and services (analytics, troubleshooting, security, and fraud prevention)
- Legal and regulatory compliance (professional standards, recordkeeping obligations, responding to lawful requests)
Consent
Where required, we obtain your consent to collect, use, and disclose your personal information. Consent may be express (for example, written or verbal) or implied depending on the circumstances and the service requested. You may withdraw consent in certain situations, subject to legal and professional obligations (for example, where records must be retained).
How We Share Your Information
We do not sell your personal information.
We may share your information in limited circumstances, such as:
Service providers
We may use trusted third parties to help operate our clinic and website (for example, secure booking systems, EMR/clinic software, payment processors, IT support, website hosting, and communications tools). They only receive the information necessary to perform their services and are expected to protect it.
Insurance and payers
We may share information required for benefit coverage, claims processing, and payment with insurers, WSIB/auto insurers (as applicable), employers or case managers (where authorized), and other payers.
Healthcare providers and referrals
With your consent or as permitted by law, we may share relevant information with other healthcare providers for continuity of care (for example, referrals, consults, or collaborative care).
Legal and regulatory requirements
We may disclose information when required or permitted by law, including responding to court orders, lawful investigations, regulatory requirements, or to reduce or prevent serious harm.
Business transactions
If our business is involved in a merger, acquisition, financing, or sale of assets, information may be shared as part of that transaction, subject to appropriate confidentiality protections and legal requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate protections for the sensitivity of the information we handle.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, and as required by applicable laws, professional standards, and regulatory recordkeeping obligations. When information is no longer required, we securely dispose of it or anonymize it where appropriate.
Your Rights and Choices
- Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Ask questions about how your information is handled
- Withdraw consent for certain uses (where applicable)
- Request copies of records or transfer of information (where applicable and subject to clinic processes, identity verification, and permitted fees)
Cookies and Analytics
Our website may use cookies and similar technologies to support site functionality, understand website usage, and improve performance. You can usually adjust cookie settings through your browser. Disabling certain cookies may affect how the site functions.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact:
Toronto Wellness & Physio Center
Phone: (416) 443-6895
Email: [email protected]